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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Customer Service Customer Servic...
Posted: Apr 18, 2012

Topic: Embedding / Embedding, need larger window

Hello Bo,

I see you submitted a tech support case, so please look for our reply in your email in-box. Thanks.

bo gyllander bo gyllander
Posted: Apr 18, 2012

Topic: Embedding / Embedding, need larger window

Hello Jason. Thank´s for your answer. Looks great and I would be so glad to have some more infos. The tools for example. And all the ikons, are they possibel to take away? Looking forward for your answer
Bo

Jason Buchheim Jason Buchheim
Posted: Apr 18, 2012

Topic: Gigapan Mechanism / Control # of pictures?

Hi Bruce,

The Gigapan will help you determine that during the ‘camera setup’, it has you move the camera so that the horizon is at the top of your viewfinder, press enter, then move it until the horizon is at the bottom of your viewfinder (or screen). This allows the Gigapan unit to calculate the field of view and will set up the stops accordingly. You can then write this info down for a given lens focal length and input it in again later (no easy way to just put the field of view in, still have to go through setup)

So, with your help, it does it automagically.

Good luck

Jason

Bruce Leonard Bruce Leonard
Posted: Apr 18, 2012

Topic: Gigapan Mechanism / Control # of pictures?

So, how does it know the field of view for the particular lens I put on the camera?

Jason Buchheim Jason Buchheim
Posted: Apr 18, 2012

Topic: Embedding / Embedding, need larger window

Hello gyllander,

You and everyone are welcome to embed your panoramas using my Gigapan proxy viewer (for 3D virtual reality panoramas or flat panoramras), by placing it within an Iframe tag on your site

such as this code is:

<iframe src=‘http://www.3d-360.com/view-remote-image-in-3d-3…’ border=0 width=800 height=400 scrolling=no></iframe>

Enjoy

Jason

bo gyllander bo gyllander
Posted: Apr 18, 2012

Topic: Embedding / Embedding, need larger window

Seems to be hard to get in contact whith technical or customer support. Is ther anyone who can give some helping info for the problem I´ve described?

Customer Service Customer Servic...
Posted: Apr 17, 2012

Topic: General Gigapanning / Stitcher Notes

You could export your stitched panorama, and save it without going straight to Upload. Then, open the Upload app (not the one bundled in Stitch) and your panorama will be uploaded to your page without the Stitcher Notes.

T Leininger T Leininger
Posted: Apr 17, 2012

Topic: Gigapan Mechanism / GP Pro on a copy stand?

Looking @ doing some macro work – will the mechanics of a GP Pro function when attached to a vertical mount like a Polaroid MP4 stand? Will using it this way wreak the internals?

Customer Service Customer Servic...
Posted: Apr 17, 2012

Topic: Upload / Gigapan Upload Crashes on OS X Lion

We found a bug, which is on the short list to fix in our next update:

If someone has never run Stitch, and they only run Upload, it sometimes doesn’t launch.
Workaround: Run Stitch, it will come up with a notice about trial period for Stitch.Efx, click “Continue Trial”, then Quit. After that, you can run Upload normally — no errors.

Dex Lei Dex Lei
Posted: Apr 17, 2012

Topic: Embedding / Customize Control Interface

I am wondering if it is possible to somehow customize the control interface?
Such as position and looks?

If this can only be done on a private server, how to host image on private server? and
what software should I deploy?

Thomas Suurland Thomas Suurland
Posted: Apr 17, 2012

Topic: General Gigapanning / Several problems

Hi,

I just got my Epic pro which I’ll try to use to shoot spherical timelapse but I got a few problems.

1. When ever the camera (5d mkII) is triggered it always takes two photos when the shutter on the camera is 1/6 or faster, which it would be almost everytime. (“Mult Picture” is set to 1, so that’s not the reason)

2. I’m testing with a fisheye, and is only take three shots in a full 360 rotaions, but with timelapse it doesn’t take the photo at the exact same spot, so instead of a stationary timelapse it will end up looking like it’s panning. like a full rotation is 360,1 degress and not 360. This is quite a big issue!

3. When doing 360 panos I start by picking the top position and then the bottom position, if the top is shooting straight up and the bottom is lower, then it will take the same amount of photos at the top as at the bottom, and as it’s pointing straight up I’ll get several shots of exactly the same just with different rotation, one shot straight would be enough, so are the way so the number of shot per row isn’t the same for all angles?

4. is it normal that the clamp is extremely hard to mount on the gigapan, I have to push down the small chrome cyllinder in order to close the clamp, but pusing the cyllinder down is VERY hard, can easily take me 5 minutes just to mount the camera.

Hope anyone can help with the above

/Thomas

Customer Service Customer Servic...
Posted: Apr 16, 2012

Topic: General Gigapanning / Important! HELP?

Here is the solution that solved the problem zuk10 describes. If anyone else receives a “Runtime Error B2” when upgrading firmware from v 128 to v 171, try updating your Epic Pro via USB power:

1. Power up the unit in firmware update mode by holding down the “up” button and the power button with the battery inserted into the unit.

2. Plug the USB cable into the imager once it says “firmware import”, and then the computer. Once the unit is plugged in, remove the battery. Your firmware update to the Epic Pro will proceed on USB power alone. The Epic Pro screen may be dim or appear faint, but don’t worry; the USB has enough power to update.

3. Follow the other instructions for importing, and your imager should now be updated to the new firmware.

Ron Schott Ron Schott
Posted: Apr 16, 2012

Topic: Stitch / 300mm overlap

Whenever you use a new focal length lens on a camera for GigaPanning (or change the zoom) you need to reset the Field of View on the GigaPan robot. This is done under “Gigapan Setup”. The fact that you used a fixed length lens doesn’t absolve you from needing to do this the first time you use that lens. The act of changing from your previous lens to the 300mm was the act of changing the “zoom”.

As a general practice, it’s also wise to watch the first couple of images taken during any GigaPan capture sequence to confirm visually that you’re getting ~30-40% overlap between adjacent images. It’s much easier to correct this in the field than after the fact, as you’ve now discovered.

Trent Allen Trent Allen
Posted: Apr 16, 2012

Topic: Stitch / 300mm overlap

Overlap set at 25%

I borrowed a 300mm lens to take a GigaPan today and when I got to the “set zoom” I clicked on through because there is no changing the 300. When I went to stitch it together there is no overlap. In fact, the images don’t even tough. Can anybody help (I do not read manuals well, I admit!)

Customer Service Customer Servic...
Posted: Apr 16, 2012

Topic: General Gigapanning / Important! HELP?

Hello Zuk10, our apologies; our offices were closed on 15 April. I found your support case this morning and responded to you.

Richard Pickering Richard Pickeri...
Posted: Apr 16, 2012

Topic: Upload / Viewer - Uploader

Hi Larry,

I am an Military Policeman and had the same issue as you.

For this we use a HTML file which is coded to open a panorama from a local source. This is very useful.

We now provide gigapans as evidence on DVD. You can use this to find a file on your evidence server and send the HTML file to anyone with access to the server to run from there

If you PM me i can provide details on how to do this.

Richard

David Pivin David Pivin
Posted: Apr 15, 2012

Topic: Web Site and Forum / Full Screen Issue

This was specific to Safari and a relaunch of the app fixed it. I have probably been running Safari too long without restarting.

zuk10 zuk10
Posted: Apr 15, 2012

Topic: General Gigapanning / Important! HELP?

Why gigapan not working? What’s wrong with the firmware? See a screenshot
http://saveimg.ru/show-image.php?id=31842bece27…

zuk10 zuk10
Posted: Apr 15, 2012

Topic: General Gigapanning / Important! HELP?

I wrote yesterday in support. There is no answer. Do not respond. I need urgently!

Aloysious A Gruntpuddock Aloysious A Gru...
Posted: Apr 15, 2012

Topic: General Gigapanning / Important! HELP?

I would try again. I have searched for this problem but not come across any references.

zuk10 zuk10
Posted: Apr 15, 2012

Topic: General Gigapanning / Important! HELP?

I have written. They are silent. Do not respond.

Aloysious A Gruntpuddock Aloysious A Gru...
Posted: Apr 15, 2012

Topic: General Gigapanning / Important! HELP?

Last line on this page says “If you experience any problems, or have questions or feedback, please contact technical support.”

http://www.gigapan.com/cms/downloads#sbl_firmware

bo gyllander bo gyllander
Posted: Apr 15, 2012

Topic: Embedding / Embedding, need larger window

Has your tech team found out how to increase the height of the embedded panoramas? I would be happy to get a step by step info to get this problem solved. It looks so unpleasant to see this small panos.

zuk10 zuk10
Posted: Apr 15, 2012

Topic: General Gigapanning / Important! HELP?

I decided to install the firmware. There was an error. Runtime error B2
Now Gigapan does not work. The display shows an error. See a screenshot
http://saveimg.ru/show-image.php?id=31842bece27…

What should I do? Help please. How can I repair.?

Ron Schott Ron Schott
Posted: Apr 15, 2012

Topic: Web Site and Forum / Full Screen Issue

I can’t duplicate the problem you describe. Full screen mode seems to be working fine for me. Maybe the problem was already fixed?