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Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
BeckyLeung BeckyLeung
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Geolocate Map Feature

Gigapan is excited announce the launch of Map View, a new feature that allows users to view their gigapan in relationship to surrounding gigapans in a Google Map environment. After recent feedback from our members, we wanted to create an improved geolocation map environment for all Gigapan users.

The Map View you see today is our initial design. Future features and user interface design will be added to continue improving the geolocation functionality on gigapan.com.

Map View can be explored here: http://gigapan.com/maps?gigapan_id=66626 or by clicking “View on Map” on any geolocated gigapan. If you want your gigapan included on the map, you can click the “Geolocate” button on your image details page.

To learn about how the Gigapan team developed Map View, please check out our blog post: http://gigapan.blogspot.com/2013/08/gigapan-map…

If you have any questions or would like to share any feedback, please contact Customer Support at http://www.gigapan.com/cms/support/contact-support

David Engle David Engle
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Jenny, I am still in a state of shock concerning the functionality removal of active links within snapshots. I have spent hours and hours adding these links in order to add information to a GigaPan, and or link GigaPan views with each other. The original functionality was unique to the photo websites.

What Gigapan systems has now done has taken a huge leap backwards while at the same time telling us about all the great things to come. Please tell whoever has decision powers of my displeasure and please have them reconsider this terrible modification and have it corrected.

Note: granted, not all users knew about this feature, and when you all correct it, and then tell users about it, I assure you that many will exclaim, WOW!

Thanks,
David

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 8, 2013

Topic: Stitch / Stitching Issues

I haven’t seen this problem before but if the source images don’t contain the fog then the problem has to be a bug in the Stitch program, so I would report it to them via the in-program bug-reporter (if you haven’t done so already). You might be able to provide further evidence by trying to stitch the image using other software e.g. the trial version of Autopano or Microsot ICE.

Unfortunately stitching is a dark art and sometimes one has to accept that one’s favourite stitcher just can’t cope with a particular set of images. I’ve paid over $300 for various versions of Autopano and it still doesn’t reliably stitch images shot with the gigapan unit :-(

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 8, 2013

Topic: Gigapan Brand / Gigapan Rebrand : Mission, Values and Mantra

I liked this. A readable and meaningful declaration of values that match my own.

FWIW:

I strongly disagree with the idea that GS is an “ecosystem”. Imo that’s stretching the definition of the word way too far.

I would like to see the word “inclusivity” used. The thinking around the mantra “See more” can be extended significantly if “gigapan” as a concept (rather than technology) includes people who might not be expected to have access to the technology.

I would like to see something about engineering values. Under the previous management these were poor imo. What I have seen and heard about software development under the new management is definitely an improvement and I would be further encouraged if there was some sort of commitment to producing high-quality software.

I would expect a mission statement for a commerical organisation to say something about making money. I wonder why it doesn’t. Does someone think that saying “we want to make money” will portray the company in a bad light? If this is the case – and I do mean “if” – I don’t like the fact that what I have been doing as an altruistic hobby for 5 years is now wholly run by a commercial company, but I accept this is the way things are and I think I would prefer it if the mission statement was up front about all the aims.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

Very pleased to see the new Map View feature, especially pleased to see how/why it was implemented (http://gigapan.blogspot.co.uk/2013/08/gigapan-m…). Looking forward to more geo-integration features on the site.

Initial feedback:

1. I like the big yellow dots – much better than the nearly-invisible gigapan icons you get in GE.
2. There needs to be (imo) a close icon on the pop-up window you get when you click on a dot.
3. I don’t understand the significance of the two white circles at the centre of the map.
4. My expectation is that when I zoom out from the initial display and more of the Earth is revealed, the map will be updated to show more gigapans. I know from experience there are technical problems with doing this, but I suspect most people will have the same expectation as me and conclude that something is broken or not implemented correctly. My suggestion is to not allow users to zoom out beyond the initial view.
5. I’d like there to be a “view in GE” option/link when you click on a dot.
6. I’d like the Map View button to appear on a gigapan detail page because the current button seems to only appear on a member’s portfolio pages and it isn’t always straightforward to find a specific gigapan in a member’s portfolio pages even if you know the name of the gigapan (because of the messed-up tag system). I’d put the button next to the Google Earth button so everyone can see it and try the new feature.

Melany Melany
Posted: Aug 7, 2013

Topic: General Gigapanning / Strange stitching result...

Hi, I’m new here. I got the same results with my first attempt, when I got in a rush to set up the camera. When you set the top of your viewfinder with the horizon, and do the same thing with the bottom of the viewfinder, did you do it correctly?
I think I put the horizon in the middle of my viewfinder, and confused the Gigapan.
I suspect that’s what you did. You have to go through this process each time you change lenses or zoom, to “tell” the Gigapan what size lens you’re using.

BeckyLeung BeckyLeung
Posted: Aug 7, 2013

Topic: Gigapan Brand / Gigapan Rebrand : Mission, Values and Mantra

Gigapan has seen some exciting times in recent months, one of the more notable things being a look at the Gigapan brand itself. With a deeply rich and interesting history, coupled with advancements and opportunities in technology, we have found ourselves at a crossroads to investigate what Gigapan really stands for in the world today.

To learn more, please read the blog post, “Gigapan Rebrand: Mission, Values and Mantra” by Carrie Solomon, Creative Director at Gigapan: http://gigapan.blogspot.com/2013/08/gigapan-reb…

HarperPhotography HarperPhotograp...
Posted: Aug 6, 2013

Topic: Stitch / Stitching Issues

Hello all I having a problem with some images I am stumped and gigapan is as well..

http://www.gigapan.com/gigapans/133630

I pointed out all its floors but it kinda looks like there is fog n myst on the image.. on the images they all look like there normal

Jenny Walsh Jenny Walsh
Posted: Aug 6, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Hello from Gigapan! This is a great discussion. I’d like to contribute some information we have and have been using to guide viewer development.

First, the inactive snapshots are a result of a javascript bug that we are working to fix. We know the root cause and it is on our list. In a nutshell, snapshot inactivity occurs on viewers displaying images with fewer than 8 related Explore More thumbnails. It will be fixed soon!

A few of you have commented on missing the joystick on the pan control. The joystick feature is only available in Flash. One of our strategies for meeting the goal to increase the accessibility of the viewer to all site visitors on all devices was to remove Flash and create a fully HTML5 viewer. In exchange for all the benefits of HTML5, we had to let the joystick control go.

To help us with our functionality evolution decisions, we analyze site visitor behavior. In a recent experiment looking at how visitors use a viewer’s navigation controls, we found that out of almost 32 million navigation event actions taken by visitors on 2.4 million page views, use of the pan control tools made up 0.11% of total events. Navigation event actions include panning, zooming, tapping, and resetting. The zoom slider was initiated on only 0.01% of the total actions. Panning and zooming actions initiated by mouse or touch actions, however, made up 95% of the event actions that visitors used.

Our goal is to create a viewer experience that is absolutely centered on the image by being highly intuitive and inviting. Honing in on how visitors explore Gigapans is critical to this goal. The invitation to explore and engage with the image is also important. That is one of the reasons we have opted to fill the viewer with the image as the page loads using a visible zoom experience. While we understand that this does change the aspect ratio that a photographer defined, we are hoping that by demonstrating zoom and movement, the visitor will follow suit and spend more time fully examining all aspects of the gigapan.

The new viewer is less than a week old. Going forward we will be watching the use patterns and information coming in from the millions of eyes exploring our site every month. Your feedback, ideas, and concerns are much appreciated!

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 6, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I made a snaphot on Steven’s gigapan and have the same problem he and Chris reported – clicking on the snaphot (or any of the snapshots) does nothing. I then went to another pano and tried the same thing, and it worked. Here’s the pano for which it worked for me – maybe you want to try making a snapshot there: http://gigapan.com/gigapans/70131

I am using Firefox 22 by the way.

Michael Franz Michael Franz
Posted: Aug 6, 2013

Topic: General Gigapanning / what lens would you choose?

Panopookie,

I also have the 5D2. I primarily use 3 different lenses. 50mm f/1.4, 100mm f/2.8, and a 300mm f/4. The next lens I plan on adding is the 70-200. Your decision to get this lens receives my highest recommendations.

Regardless of the lens, we always tell our users, set your lens between f/8 and f/11. These tend to be the sharpest points in most lenses.

Let me know if you have any other questions.

Best, Mike

Michael Franz Michael Franz
Posted: Aug 6, 2013

Topic: Stitch / Export stitch in high res?

digitaldreams…..

Please allow me to chime in here. I want to make sure that you have the correct information.

1. Gigapan Stitch and Stitch EFX allow you, the user, to export your images
directly to your desktop. We do not force anyone to upload to our site. In
the File menu of Stitch, you will see that there is an option to Export
Stitched image as either a TIFF or RAW (Adobe RAW).
The beta version on our website allow you to Export as either a Classic
TIFF, Big TIFF (only readable by CS6), JPEG, PNG, or RAW. It also allows you
to down sample the image if you choose.

2. PTgui, AutopanoGiga (APG), and Photoshop for stitching. I personally own
them all. While I don’t use Photoshop to stitch very often, I do use the
others. Are you aware that there are features in both of these programs that
allow you to align in a grid format the way that the Gigapan EPIC mounts
shoot? In PTgui, there is an “Align to grid” feature in the Project menu and
APG has a wizard that allows you to actually select the Gigapan as your
device and choose the pattern you shot the image in.

3. There is a reason that I own all of them. Some are better than others in
different situations. Often times when there is an abundance of blue sky,
PTgui and APG will have problems creating control points where Gigapan’s
forces them into their assigned location.

Seldom do I upload directly from Stitch. My typical workflow is this:
Shoot pano, import images into Lightroom for post processing, make adjustments and sync settings to all images, export those images out as TIFF’s or JPG’s and open them in my stitch program of choice. Once stitched, I export/save my images to my computer then open them in Photoshop, crop them and lastly I launch the Gigapan uploader.

I hope this is helpful. Should you have anymore questions, please let me know.

Best, Mike

Steven Graham Steven Graham
Posted: Aug 5, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I am having the same problem with inactive snapshots both existing and a new one I created today e.g. http://gigapan.com/gigapans/120733

It’s the same in Firefox, IE and Chrome.

panopookie panopookie
Posted: Aug 5, 2013

Topic: General Gigapanning / what lens would you choose?

I have a canon 5d mk2 (24-105mm f4) and an Epic Pro. If you were buying a lens for gigapan photography what length would it be?

I am probably going to buy a 70-200mm regardless, however for gigapan photography would the 300mm f4 offer any advantages?

also, what f stop would be ideal for the photos…. I struggle to see how a 300mm lens can make images that are acceptably in focus across a subject with a great deal of depth of field? Any explanation of advice.

TIA

Panopooke

Jerry Schoen Jerry Schoen
Posted: Aug 4, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

When I use Gigapan with Safari, trying to view in full screen (by clicking the 2 arrows on the right) returns either a blacked out screen, or sometimes a white or grey screen. I did get it to work for one or two gigapans, but there seems to logic to when it doesn’t work (90% of the time) and when it doesn’t.

Appears to work OK in Firefox.

John   Gleason John Gleason
Posted: Aug 4, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Being relatively new to GIGAPAN, I found the old tools to be smoother and more fluid. Now zooms from the mouse scroll wheel cause a slight image shift left and right during the zoom. And indeed, as previously mentioned, the pan out and into the selected snapshot like a “helicopter” was a key feature that is now missed. I would like to know where that snapshot is in the image first. Then finally, with the old tool when you selected full screen, you got full screen. Now I see a GIGAPAN logo and controls in the full screen view as if I need to be reminded of them, and must press f11 for the full screen experience. So while there have been a few improvements, you should always keep good features from the previous versions.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 4, 2013

Topic: Stitch / Export stitch in high res?

Autopano does all the things you want from a stitcher. You will need some software for viewing the results if you don’t want to upload to gigapan.com. KRPano is what I use for spherical (“VR”) projections.

In my experience and opinion Autopano is much too buggy for the price they charge, but it is probably the best all-round stitching program out there.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 4, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I just tried making a snapshot and it seemed to work for me. Which gigapan did you try to make your snapshot in (and which snapshot is it if there is more than one)?

I know that the gigapan servers sometimes have problems with lag – you add/change something but your addition/changes don’t seem to have taken effect so you think “bug”. But if you come back hours later, you see the change you made has worked.

chris  hills chris hills
Posted: Aug 4, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I have no ability to click on a snap shot I have just sdnapped, on a panorama I made, I click and it no longer shows where that snapshot is in relation to the big picture and it wont zoom into it, bug ??

Chris Fastie Chris Fastie
Posted: Aug 4, 2013

Topic: Stitch / Export stitch in high res?

For some panoramas, Microsoft ICE does an excellent job stitching. It has an option for structured panoramas (row by column) although such structure is not required. After stitching, you can select from several different projections, straighten the horizon, and crop. It will output several file types at whatever resolution you choose, or upload the full resolution result to Photosynth.net, which has a nice spherical viewer. It is fast and easy — you can drag and drop your photos and it goes to work. ICE is free (Windows only).

Glen David Short Glen David Shor...
Posted: Aug 4, 2013

Topic: General Gigapanning / Lighting Problem

Unfortunately you can’t do much. Maybe, if you shot raw and/or bracketed, you could try and even out the differences with exposure fusion or tone-mapping, but my experience is it will still be noticeable; less noticeable in B&W. I try to shoot gigapans only when it’s completely cloudy, or cloudless. Otherwise, if there’s broken clouds, use the gigapan’s pause button to wait until the shadow or sun is consistent with the previous shots.

oleweigelt oleweigelt
Posted: Aug 4, 2013

Topic: General Gigapanning / Lighting Problem

Hi everybody,

I have made more than 1500 pictures of a building made of sandstone. Lighting changed during the session leaving unnatural stripes on the building.

What do you do – except from making a new shot – to normalize those photos. The same problem arises naturally when taking a 360 with 20 rows and more. I feel that I am nor the first one to run into that problem.

I have PS CS6 and LR4 to handle my pictures.

Thank you for your time

Ron Schott Ron Schott
Posted: Aug 3, 2013

Topic: Stitch / Export stitch in high res?

Stitch EFX may not do exactly what you’ve described, but it is quite easy to do what you want with a combination of Stitch EFX and Photoshop (or GIMP, I presume). I’ve had excellent success exporting stitched images in Photoshop RAW format and then modifying them in Photoshop (crop, change size, etc.) and then saving to any applicable format (remember some GigaPans can be too large for some types of formats). I agree it would be nice to have options like this built into Stitch EFX, but it’s really not a big deal to do most of the post-stitching work in Photoshop.

And maybe, if you ask nicely, Stitch EFX will incorporate some of these features into a future version…

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 3, 2013

Topic: Web Site and Forum / Problems with the Forum

There is no way of asking the system to notify you of new posts on topics you are interested in (e.g. ones you have contributed to).

GigapanSystems have said elsewhere (http://gigapan.com/forums/167/topics/513) “It’s an old system. We agree it needs to be updated, but that’s not a high priority right now.”

I would like it to be a priority for two reasons.

1. The only way for someone to see if there has been a reply to something they have said is to remember to look. This doesn’t sound too onerous but in fact I find it all too easy to forget because of all the other information-age demands on my time: two email accounts and roughly ten accounts with organisations that send me notifications of events. I imagine for people with Facebook, Google+, Twitter etc accounts, remembering to check the Gigapan forum is even harder.

I will also add that for someone like me who posts in lots of fora, I might remember that I was expecting a reply to something I posted, but I am not always sure which forum I posted in. E.g. the initial conversation about the forum arose in the Membership forum (not the Web Site forum). It would be so much simpler if I got an email saying “Click here to see the new post”.

2. I think that the forum should be a fundamental part of the Gigapan “Customer Experience” but it does not seem that way to me. I think it is not used as much as one might expect and I worry this is because in the past, people have posted comments and questions and not received any feedback so they don’t bother any more. I appreciate that GS have recently made an effort to ensure that someone from GS monitors the forum, but they are still missing points that people make. Sometimes I think is this because the points are hidden in a thread. For example, I posted a series of questions that Josh fielded and then I replied with a further issue. Other people from GS have added to the thread but nobody has commented on my later issue.

I accept that it is probably not feasible for GS to read absolutely everything all the time, but I think that if people (i.e. including GS support staff) who posted something were notified when there was a response then there would be a greater chance that they would read and respond to the response. It seems to me this would lead to happier customers.

Or, maybe the problem is that the support system is confusingly split between the forum and the “Contact Support” page? GS could take the view – as it says at the top of this page – that the forum is “for Gigapan.com members to offer peer-to-peer support” ; i.e. it is for members to support other members and we should not expect to receive support from GS staff in the forum, and if we want support then we should use the “Contact Support” page. I’d reluctantly accept that as a way of running things – at least it would be clear where to go for the sort of support you want.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 3, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Didn’t notice the way you can change snapshot size – neat! It reminds me of something from an ancient wish-list which was something that allows you to see where existing snapshots have been taken. This would be useful when you want to know if you are about to duplicate what someone else has seen and if that’s the case then you can add a comment to their snapshot instead of taking your own.

I am in two minds about the missing tool that grandmasterbuilder refers to. Personally I prefer the simplified look without the tool and I never used the tool in the way he describes, but I can see that other people would want to do this. What I think is more important is that to make gigapans as accessible as possible, they need to be as user-friendly as possible. I think the removal of the tool makes gigapans less user-friendly because not everybody would think to try moving around the image by clicking and dragging. My vote is that the tool should be reinstated.

I also noticed that the initial view of the gigapan is such that the image fills the display area vertically rather than horizontally as it used to do. I like the fact that this makes the initial view (of long thin images which most are) more spectacular because the display area is not filled with lots of black pixels. On the other hand, people unfamiliar with gigapans are unlikely to realise that what they are looking at is not the whole gigapan. Again, I think the most important aspect of the UI is that it should be as inclusive as possible, so I’d like to see the initial view be based on the width of the image rather than the height.

There is another problem with the way the new viewer initially displays a gigapan, this time from an artistic point of view. The aspect ratio of an image is fundamental to one’s initial assessment of the aesthetic quality of the image. With the way the new viewer works (and given that most images are longer than they are wide) the initial display of the image is just wrong because you don’t see the whole image – the aspect ratio of what you see is not the aspect ratio of the image. It doesn’t help that the snapshot bar is splattered across the bottom of the image either.