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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
BeckyLeung BeckyLeung
Posted: Aug 11, 2013

Topic: Products / New Gigapan Field Backpack

Based on extensive customer feedback and testing, Gigapan has released the new Field Backpack, an ideal accessory for EPIC Pro users. Designed for heavy use, the new Gigapan Field Backpack is perfect for EPIC Pro users.

To read more about the development of the new Field backpack and its features, check out our blog post from Michael Long: http://gigapan.blogspot.com/2013/08/new-gigapan…

Explore the images of the new Field backpack here: http://on.fb.me/1cGhjOC

Visit our product page to check out the new backpack along with our other Gigapan gear: http://www.gigapan.com/cms/shop/gigapan-accesso…

Becky Leung
becky@gigapan.com

Ron Schott Ron Schott
Posted: Aug 11, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

A brief historical aside – the “helicopter” zoom, if I’m understanding it correctly, originally comes from the way one zooms from placemark to placemark in Google Earth (another piece of software that makes use of image pyramids). In Google Earth, it was found that the most efficient way to zoom from one spot to another (mathematically) was to follow a ballistic trajectory. I’m not certain this maps exactly to the way it used to be done in the old flash-based GigaPan viewer, but I suspect it was very similar if not identical mathematics. I can’t speak to whether that would be a more mathematically efficient way to zoom in the new Seadragon/AJAX viewer, but I do agree that it would be more visually pleasing to return to the old ballistic trajectory from an asthetics standpoint.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 10, 2013

Topic: Web Site and Forum / Problems with the Forum

Another problem with the current forum software is that there is no way (afaik) of giving a link to a particular post in a given thread because only topics have links. This makes it difficult to direct someone’s attention to a particular post.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 10, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I now definitely agree with others that the “helicopter” control is a significant omission. Where I noticed its lack was after zooming in to a fairly small detail, I wanted to scroll down through the gigapan and the same level of zoom. There is no way to do this now – you have to keep clicking and dragging the image to move down, and this is a complete non-starter if you want to scroll down a long way.

Phillip Simpson Phillip Simpson
Posted: Aug 10, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I concur with John’s comment that “the pan out and into the selected snapshot like a “helicopter” was a key feature that is now missed.” As presently designed there’s no easy way to tell the location of a snapshot as one navigates among them because it doesn’t zoom out before panning to the next snapshot.

ALAN SHARP ALAN SHARP
Posted: Aug 10, 2013

Topic: Special-effects Gigapans / object movie

I have just watched an interesting you tube piece about an “object movie-gigapan” of a Boeing 737

http://www.youtube.com/watch?v=aki5YiAHo2M I’ve been shooting 360 and spherical panoramas for a few years but never object movies ( the subject in the center with the camera moving around it.)

Does anyone know what software makes this kind of “image” . it’s more or less an inverted 360 panorama.

Thanks,
Al Sharp

Carrie Solomon Carrie Solomon
Posted: Aug 9, 2013

Topic: Gigapan Brand / Gigapan Rebrand : Mission, Values and Mantra

Dear “Kilgore661”:

Thank you for your continued focus and thoughtfulness on the Gigapan brand and everything we are up to.

We love the fact that members like you uphold the philosophy of inclusivity. This is a value that I feel is represented comprehensively in both our Openness and our Individuality values, both of which honor the unique nature of each person who we are happy to call our customer.

Our engineering activity now, and into the future, will reference our value of Design Thinking. We will always strive to create products that reference the consumer and will be designed to the best of our ability to be effective, beautiful and functional. At times, we release things in an iterative way, and so always look to our user base to clarify and offer feedback so that we can always be bettering what we provide to the world.

Finally, our mission statement articulates our core philosophy, our goals moving forward into the marketplace, and what is at the very root of what we strive to accomplish. As a commercial entity, our intent is to be successful in a way that can help us continue to be a strong brand and be there for our loyal users, including, but not limited to, financial successes.

Thank you again for continued care and feedback!

Carrie Solomon
Creative Director, Gigapan

Customer Service Customer Servic...
Posted: Aug 9, 2013

Topic: Stitch / Stitching Issues

HarperPhotography also opened a support case with us. Our developer suspects perhaps the sun went behind the clouds while some pics where shot, but the sun was out for the others. Some input images are significantly darker and less contrasty than the neighboring ones, resulting in the fog-like patches. The Stitch Notes indicate ISO/aperture/exposure time/white balance were all locked.

A suggestion was to use Photoshop or Lightroom or other photo editing software to pre-process the images to compensate for lighting (or exposure) differences as much as possible, save the modified input images, then re-run Stitch on them.

-Alicia

BeckyLeung BeckyLeung
Posted: Aug 9, 2013

Topic: Web Site and Forum / Map View

Hello

Thank you, I really appreciate everyone’s feedback regarding the Map View and the forum. Moving forward, we will be sure to start the official thread immediately. We really appreciate everyone’s interaction on the forum even when there are other forum threads developed on the same topic.

You are all welcome to communicate on any thread you would like and my link was just a suggested location to share your feedback and comments.

If you have any questions, please feel free to reach out. Thank you!

Becky Leung
becky@gigapan.com

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 9, 2013

Topic: Web Site and Forum / Map View

A while ago Josh said there was a member of staff that had recently been given responsibility for monitoring the forum, to respond or ask another member of staff to respond as appropriate. My guess is that this is Becky’s role? At any rate we are seeing lots of activity from Becky and posts from other members of staff recently and I like that.

This role was created a couple of months ago so some teething trouble can perhaps be expected. I think there is some confusion over what the forum is for which I think GS could usefully think about and resolve. The forum says that it is for “peer-to-peer” support – the implication being that members shouldn’t expect support from GS staff here – and indeed there is already a separate mechanism for getting support. I suspect that the problem is that if people post requests for support here and they see members of staff replying, then other people will think this is the best place for asking for support. This can be contrasted with the official support mechanism in which people receive a comment along the lines of “thanks, this has been reported to …”. This is not a criticism of the support service. My intention is to point out that there are two mechanisms for reporting bugs etc, that the responses are different and that one is more attractive to members than the other.

My suggestion is that GS get rid of the support link and replace it with two new fora. The first (which could be the general gigapanning issues that we already have) would be where members raise issues that might be bugs. If the issue is confirmed by GS as a bug then GS post it in the second forum so we can see which bugs GS know about and what they are going to do about it. My idea is that only GS staff can create a new topic in the second forum; I’m not sure whether it is a good idea or not to allow members to post replies – on balance I think it is.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 9, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I’m sure the deactivation of links wasn’t intentional but it seems to me that having links is absolutely fundamental to the thinking behind gigapans and the company’s new vision statement. What puzzles me then is why the system was allowed to go live with links not working. Didn’t anyone notice? If not, why not? If they did, why was the system allowed to go live? Basic bugs like this give me very little confidence in Gigapan System’s software engineering process. It’s not like this is the first time something like this has happened after all. Things like this make it difficult to share the site with other people when I find myself saying “this is the site where you can do all sorts of cool things like … oh, er, this seems to broken.”

Ron Schott Ron Schott
Posted: Aug 9, 2013

Topic: Web Site and Forum / Map View

Becky,

I’d respectfully suggest that if you want us to comment on a feature following its official announcement in the “official” forum thread, that you make the official announcement here in the forum as soon as the feature is made live. If you wait until after we’ve already got a thread going on a subject and you then make a new thread for the official announcement, then you’re creating the problem, not us.

Ron

(Same thing happened with the new AJAX/Seadragon viewer announcement.)

David Engle David Engle
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

Becky,

The correct link is: http://www.gigapan.com/forums/13/topics/548

David

John   Gleason John Gleason
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Jenny

There is nothing wrong with rolling back to the original software version while you sort out the bugs. ;-)

BeckyLeung BeckyLeung
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

Hello Kilgore and Phillip,

Thank you so much for your feedback – we really appreciate it! We have created a forum thread and we encourage you to continue to share your suggestions and feedback: http://www.gigapan.com/forums/13/topics/548

Thank you!

Becky Leung
becky@gigapan.com

Jerry Schoen Jerry Schoen
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I echo David’s comments about removing snapshot active links. This was one feature that helps move Gigapan beyond just some cool panoramic images (lots of those out there) and make it useful as an educational, research, testing, conversation, storytelling, etc. tool. When you combine features like that, you can really get some innovative, IT-mediated 21st century ways to process and share information. Why throw those out? Your really are stepping back to a more primitive time and communication mode when you eliminate features like this.
Let’s hope the new feature you suggest will get us back to the future.

Jenny Walsh Jenny Walsh
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

David, Removing active link functionality was not an intentional decision and I apologize that it has affected you so strongly. It was an outcome of moving snapshot functionality into the viewer and our API and out of the page HTML where it had been handled by the previous viewer presentation. We are working on a parsing solution right now that will recognize links within descriptions and comments and hope to have that added to the site as soon as it is solid.

We hear your comments and concerns. Thanks for your energy!

Phillip Simpson Phillip Simpson
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

I love the new map view! It’s very helpful in vacation/photo shoot planning to get some good ideas and to make sure I don’t duplicate Gigapans that are already out there.
I like the idea of a close button, although clicking on the map works just as well.
I don’t agree that users shouldn’t be allowed to zoom out, that’s part of the whole experience of using a map to navigate. The yellow dots do eventually update, it’s just very slow with that much data.
I like the idea of placing a map view button next to each Gigapan, that way when you see a Gigapan you like you can see if there are others in the same general area.
Currently, when I click on the thumbnail it opens the Gigapan up in the same tab in IE, then when I click on the IE back button it takes me back to the initial view of Shanghai. It should open the Gigapan up in a new tab or when clicking the back button it should put me back to the view of the map I had just before clicking on the Gigapan. That makes it much easier to look at all the Gigapans in a specific area.
Thanks for the great work!

BeckyLeung BeckyLeung
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Geolocate Map Feature

Gigapan is excited announce the launch of Map View, a new feature that allows users to view their gigapan in relationship to surrounding gigapans in a Google Map environment. After recent feedback from our members, we wanted to create an improved geolocation map environment for all Gigapan users.

The Map View you see today is our initial design. Future features and user interface design will be added to continue improving the geolocation functionality on gigapan.com.

Map View can be explored here: http://gigapan.com/maps?gigapan_id=66626 or by clicking “View on Map” on any geolocated gigapan. If you want your gigapan included on the map, you can click the “Geolocate” button on your image details page.

To learn about how the Gigapan team developed Map View, please check out our blog post: http://gigapan.blogspot.com/2013/08/gigapan-map…

If you have any questions or would like to share any feedback, please contact Customer Support at http://www.gigapan.com/cms/support/contact-support

David Engle David Engle
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Jenny, I am still in a state of shock concerning the functionality removal of active links within snapshots. I have spent hours and hours adding these links in order to add information to a GigaPan, and or link GigaPan views with each other. The original functionality was unique to the photo websites.

What Gigapan systems has now done has taken a huge leap backwards while at the same time telling us about all the great things to come. Please tell whoever has decision powers of my displeasure and please have them reconsider this terrible modification and have it corrected.

Note: granted, not all users knew about this feature, and when you all correct it, and then tell users about it, I assure you that many will exclaim, WOW!

Thanks,
David

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 8, 2013

Topic: Stitch / Stitching Issues

I haven’t seen this problem before but if the source images don’t contain the fog then the problem has to be a bug in the Stitch program, so I would report it to them via the in-program bug-reporter (if you haven’t done so already). You might be able to provide further evidence by trying to stitch the image using other software e.g. the trial version of Autopano or Microsot ICE.

Unfortunately stitching is a dark art and sometimes one has to accept that one’s favourite stitcher just can’t cope with a particular set of images. I’ve paid over $300 for various versions of Autopano and it still doesn’t reliably stitch images shot with the gigapan unit :-(

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 8, 2013

Topic: Gigapan Brand / Gigapan Rebrand : Mission, Values and Mantra

I liked this. A readable and meaningful declaration of values that match my own.

FWIW:

I strongly disagree with the idea that GS is an “ecosystem”. Imo that’s stretching the definition of the word way too far.

I would like to see the word “inclusivity” used. The thinking around the mantra “See more” can be extended significantly if “gigapan” as a concept (rather than technology) includes people who might not be expected to have access to the technology.

I would like to see something about engineering values. Under the previous management these were poor imo. What I have seen and heard about software development under the new management is definitely an improvement and I would be further encouraged if there was some sort of commitment to producing high-quality software.

I would expect a mission statement for a commerical organisation to say something about making money. I wonder why it doesn’t. Does someone think that saying “we want to make money” will portray the company in a bad light? If this is the case – and I do mean “if” – I don’t like the fact that what I have been doing as an altruistic hobby for 5 years is now wholly run by a commercial company, but I accept this is the way things are and I think I would prefer it if the mission statement was up front about all the aims.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

Very pleased to see the new Map View feature, especially pleased to see how/why it was implemented (http://gigapan.blogspot.co.uk/2013/08/gigapan-m…). Looking forward to more geo-integration features on the site.

Initial feedback:

1. I like the big yellow dots – much better than the nearly-invisible gigapan icons you get in GE.
2. There needs to be (imo) a close icon on the pop-up window you get when you click on a dot.
3. I don’t understand the significance of the two white circles at the centre of the map.
4. My expectation is that when I zoom out from the initial display and more of the Earth is revealed, the map will be updated to show more gigapans. I know from experience there are technical problems with doing this, but I suspect most people will have the same expectation as me and conclude that something is broken or not implemented correctly. My suggestion is to not allow users to zoom out beyond the initial view.
5. I’d like there to be a “view in GE” option/link when you click on a dot.
6. I’d like the Map View button to appear on a gigapan detail page because the current button seems to only appear on a member’s portfolio pages and it isn’t always straightforward to find a specific gigapan in a member’s portfolio pages even if you know the name of the gigapan (because of the messed-up tag system). I’d put the button next to the Google Earth button so everyone can see it and try the new feature.

Melany Melany
Posted: Aug 7, 2013

Topic: General Gigapanning / Strange stitching result...

Hi, I’m new here. I got the same results with my first attempt, when I got in a rush to set up the camera. When you set the top of your viewfinder with the horizon, and do the same thing with the bottom of the viewfinder, did you do it correctly?
I think I put the horizon in the middle of my viewfinder, and confused the Gigapan.
I suspect that’s what you did. You have to go through this process each time you change lenses or zoom, to “tell” the Gigapan what size lens you’re using.

BeckyLeung BeckyLeung
Posted: Aug 7, 2013

Topic: Gigapan Brand / Gigapan Rebrand : Mission, Values and Mantra

Gigapan has seen some exciting times in recent months, one of the more notable things being a look at the Gigapan brand itself. With a deeply rich and interesting history, coupled with advancements and opportunities in technology, we have found ourselves at a crossroads to investigate what Gigapan really stands for in the world today.

To learn more, please read the blog post, “Gigapan Rebrand: Mission, Values and Mantra” by Carrie Solomon, Creative Director at Gigapan: http://gigapan.blogspot.com/2013/08/gigapan-reb…