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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Ronnie Miranda Ronnie Miranda
Posted: Aug 12, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Hi everyone, there are alternative viewers such as one developed by Joseph Saracino. It has all the old features that we all like such as the “helicopter” zoom and has a much cleaner look and feel.
http://www.gigapan.com/forums/15/topics/140

The viewer is easy to use. You can download the code and host it on your site. Or you can simply use the link:

h t t p:// saracino.com/gigapans/gigapan.large.php?id=XXXX

where XXXX is the GigaPan ID of the image.

Ronnie Miranda Ronnie Miranda
Posted: Aug 12, 2013

Topic: Web Site and Forum / New Image Viewer Launches on Gigapan.com

I agree with Phil and Kilgore that the snapshot bar, explore bar and the snapshot comments with all the transparent overlays take up so much space and are practically covering up the image especially on smaller screens. Its an “in your face” design that distracts from viewing the image. The snapshot bar should also be closed by default.

The design/layout of the viewer of the old GigaPan website was a lot simpler, more organized, easier to use, and where the focus was on the image itself. The Snapshots were neatly laid out under the image and all other info were outside the image.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 12, 2013

Topic: Web Site and Forum / New Image Viewer Launches on Gigapan.com

@Phil. I agree with you absolutely and raised this in http://gigapan.com/forums/13/topics/535 but the lead designer, Carrie, disagrees with us :-(

@Tad. I think the answer is “No”. What you can do in theory is create a snapshot at the centre of where you want the default zoom to be, then use a link to the snapshot as the default link on your web pages. Clicking the link causes the page to open an zoom in to the snapshot providing the viewer with initial view you want. The problem is that with the new version of the web site there is no simple way of working out what the URL of any given snapshot is. This issue is Gigapan Case 16802 and GS said this will be fixed in a couple of weeks (11 days ago).

It may be that you are asking “Is there/will there be an API for the viewer?” (something raised by Ron in the thread mentioned above). There isn’t one afaik, but I have heard that the existing API is something GS want to improve.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 12, 2013

Topic: Web Site and Forum / Delete snapshot from other user on my Gigapan?

Good question. It seems the answer is “No”. What you may not know is that the web site is in the middle of changing so it is quite possible that this function is one of a number of things that have been forgotten or not been implemented yet. If I were you I would raise this issue via Support/Tech Support because the staff don’t respond to everything that is posted on the forum. I agree the site needs the functionality you mention. Tech Support will at least give you a Case Number and the job of missing the functionality will appear on someone’s To Do list. If/when it happens is another matter of course.

Tad Evearitt Tad Evearitt
Posted: Aug 12, 2013

Topic: Web Site and Forum / New Image Viewer Launches on Gigapan.com

Is it possible to define the default zoom in the new viewer?

Tad Evearitt Tad Evearitt
Posted: Aug 12, 2013

Topic: Web Site and Forum / Delete snapshot from other user on my Gigapan?

I’m looking into using this service, but one thing that concerns me is the ability to delete inappropriate comments & snapshots that appear on my gigapans. Does anyone know if it is possible to do this? I know I can delete comments & snapshots that I post onto my gigapans & other’s gigapans, but I can’t find any information on how to delete bad stuff that appears on my gigapans.

Phil Hotten Phil Hotten
Posted: Aug 12, 2013

Topic: Web Site and Forum / New Image Viewer Launches on Gigapan.com

The new viewer is really great except for one small thing. The snapshot bar and the explore more bar take up too much space and on smaller screens leaves very little of the gigapan viewable, perhaps they could be hidden and only pop up on mouse over. Other than that, as with all the viewer upgrades, a great job.

BeckyLeung BeckyLeung
Posted: Aug 11, 2013

Topic: Products / New Gigapan Field Backpack

Based on extensive customer feedback and testing, Gigapan has released the new Field Backpack, an ideal accessory for EPIC Pro users. Designed for heavy use, the new Gigapan Field Backpack is perfect for EPIC Pro users.

To read more about the development of the new Field backpack and its features, check out our blog post from Michael Long: http://gigapan.blogspot.com/2013/08/new-gigapan…

Explore the images of the new Field backpack here: http://on.fb.me/1cGhjOC

Visit our product page to check out the new backpack along with our other Gigapan gear: http://www.gigapan.com/cms/shop/gigapan-accesso…

Becky Leung
becky@gigapan.com

Ron Schott Ron Schott
Posted: Aug 11, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

A brief historical aside – the “helicopter” zoom, if I’m understanding it correctly, originally comes from the way one zooms from placemark to placemark in Google Earth (another piece of software that makes use of image pyramids). In Google Earth, it was found that the most efficient way to zoom from one spot to another (mathematically) was to follow a ballistic trajectory. I’m not certain this maps exactly to the way it used to be done in the old flash-based GigaPan viewer, but I suspect it was very similar if not identical mathematics. I can’t speak to whether that would be a more mathematically efficient way to zoom in the new Seadragon/AJAX viewer, but I do agree that it would be more visually pleasing to return to the old ballistic trajectory from an asthetics standpoint.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 10, 2013

Topic: Web Site and Forum / Problems with the Forum

Another problem with the current forum software is that there is no way (afaik) of giving a link to a particular post in a given thread because only topics have links. This makes it difficult to direct someone’s attention to a particular post.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 10, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I now definitely agree with others that the “helicopter” control is a significant omission. Where I noticed its lack was after zooming in to a fairly small detail, I wanted to scroll down through the gigapan and the same level of zoom. There is no way to do this now – you have to keep clicking and dragging the image to move down, and this is a complete non-starter if you want to scroll down a long way.

Phillip Simpson Phillip Simpson
Posted: Aug 10, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I concur with John’s comment that “the pan out and into the selected snapshot like a “helicopter” was a key feature that is now missed.” As presently designed there’s no easy way to tell the location of a snapshot as one navigates among them because it doesn’t zoom out before panning to the next snapshot.

ALAN SHARP ALAN SHARP
Posted: Aug 10, 2013

Topic: Special-effects Gigapans / object movie

I have just watched an interesting you tube piece about an “object movie-gigapan” of a Boeing 737

http://www.youtube.com/watch?v=aki5YiAHo2M I’ve been shooting 360 and spherical panoramas for a few years but never object movies ( the subject in the center with the camera moving around it.)

Does anyone know what software makes this kind of “image” . it’s more or less an inverted 360 panorama.

Thanks,
Al Sharp

Carrie Solomon Carrie Solomon
Posted: Aug 9, 2013

Topic: Gigapan Brand / Gigapan Rebrand : Mission, Values and Mantra

Dear “Kilgore661”:

Thank you for your continued focus and thoughtfulness on the Gigapan brand and everything we are up to.

We love the fact that members like you uphold the philosophy of inclusivity. This is a value that I feel is represented comprehensively in both our Openness and our Individuality values, both of which honor the unique nature of each person who we are happy to call our customer.

Our engineering activity now, and into the future, will reference our value of Design Thinking. We will always strive to create products that reference the consumer and will be designed to the best of our ability to be effective, beautiful and functional. At times, we release things in an iterative way, and so always look to our user base to clarify and offer feedback so that we can always be bettering what we provide to the world.

Finally, our mission statement articulates our core philosophy, our goals moving forward into the marketplace, and what is at the very root of what we strive to accomplish. As a commercial entity, our intent is to be successful in a way that can help us continue to be a strong brand and be there for our loyal users, including, but not limited to, financial successes.

Thank you again for continued care and feedback!

Carrie Solomon
Creative Director, Gigapan

Customer Service Customer Servic...
Posted: Aug 9, 2013

Topic: Stitch / Stitching Issues

HarperPhotography also opened a support case with us. Our developer suspects perhaps the sun went behind the clouds while some pics where shot, but the sun was out for the others. Some input images are significantly darker and less contrasty than the neighboring ones, resulting in the fog-like patches. The Stitch Notes indicate ISO/aperture/exposure time/white balance were all locked.

A suggestion was to use Photoshop or Lightroom or other photo editing software to pre-process the images to compensate for lighting (or exposure) differences as much as possible, save the modified input images, then re-run Stitch on them.

-Alicia

BeckyLeung BeckyLeung
Posted: Aug 9, 2013

Topic: Web Site and Forum / Map View

Hello

Thank you, I really appreciate everyone’s feedback regarding the Map View and the forum. Moving forward, we will be sure to start the official thread immediately. We really appreciate everyone’s interaction on the forum even when there are other forum threads developed on the same topic.

You are all welcome to communicate on any thread you would like and my link was just a suggested location to share your feedback and comments.

If you have any questions, please feel free to reach out. Thank you!

Becky Leung
becky@gigapan.com

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 9, 2013

Topic: Web Site and Forum / Map View

A while ago Josh said there was a member of staff that had recently been given responsibility for monitoring the forum, to respond or ask another member of staff to respond as appropriate. My guess is that this is Becky’s role? At any rate we are seeing lots of activity from Becky and posts from other members of staff recently and I like that.

This role was created a couple of months ago so some teething trouble can perhaps be expected. I think there is some confusion over what the forum is for which I think GS could usefully think about and resolve. The forum says that it is for “peer-to-peer” support – the implication being that members shouldn’t expect support from GS staff here – and indeed there is already a separate mechanism for getting support. I suspect that the problem is that if people post requests for support here and they see members of staff replying, then other people will think this is the best place for asking for support. This can be contrasted with the official support mechanism in which people receive a comment along the lines of “thanks, this has been reported to …”. This is not a criticism of the support service. My intention is to point out that there are two mechanisms for reporting bugs etc, that the responses are different and that one is more attractive to members than the other.

My suggestion is that GS get rid of the support link and replace it with two new fora. The first (which could be the general gigapanning issues that we already have) would be where members raise issues that might be bugs. If the issue is confirmed by GS as a bug then GS post it in the second forum so we can see which bugs GS know about and what they are going to do about it. My idea is that only GS staff can create a new topic in the second forum; I’m not sure whether it is a good idea or not to allow members to post replies – on balance I think it is.

The Gigapanographer Currently Known as "Kilgore661" The Gigapanogra...
Posted: Aug 9, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I’m sure the deactivation of links wasn’t intentional but it seems to me that having links is absolutely fundamental to the thinking behind gigapans and the company’s new vision statement. What puzzles me then is why the system was allowed to go live with links not working. Didn’t anyone notice? If not, why not? If they did, why was the system allowed to go live? Basic bugs like this give me very little confidence in Gigapan System’s software engineering process. It’s not like this is the first time something like this has happened after all. Things like this make it difficult to share the site with other people when I find myself saying “this is the site where you can do all sorts of cool things like … oh, er, this seems to broken.”

Ron Schott Ron Schott
Posted: Aug 9, 2013

Topic: Web Site and Forum / Map View

Becky,

I’d respectfully suggest that if you want us to comment on a feature following its official announcement in the “official” forum thread, that you make the official announcement here in the forum as soon as the feature is made live. If you wait until after we’ve already got a thread going on a subject and you then make a new thread for the official announcement, then you’re creating the problem, not us.

Ron

(Same thing happened with the new AJAX/Seadragon viewer announcement.)

David Engle David Engle
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

Becky,

The correct link is: http://www.gigapan.com/forums/13/topics/548

David

John   Gleason John Gleason
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

Jenny

There is nothing wrong with rolling back to the original software version while you sort out the bugs. ;-)

BeckyLeung BeckyLeung
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

Hello Kilgore and Phillip,

Thank you so much for your feedback – we really appreciate it! We have created a forum thread and we encourage you to continue to share your suggestions and feedback: http://www.gigapan.com/forums/13/topics/548

Thank you!

Becky Leung
becky@gigapan.com

Jerry Schoen Jerry Schoen
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

I echo David’s comments about removing snapshot active links. This was one feature that helps move Gigapan beyond just some cool panoramic images (lots of those out there) and make it useful as an educational, research, testing, conversation, storytelling, etc. tool. When you combine features like that, you can really get some innovative, IT-mediated 21st century ways to process and share information. Why throw those out? Your really are stepping back to a more primitive time and communication mode when you eliminate features like this.
Let’s hope the new feature you suggest will get us back to the future.

Jenny Walsh Jenny Walsh
Posted: Aug 8, 2013

Topic: Web Site and Forum / New Seadragon-based JavaScript/AJAX Viewer

David, Removing active link functionality was not an intentional decision and I apologize that it has affected you so strongly. It was an outcome of moving snapshot functionality into the viewer and our API and out of the page HTML where it had been handled by the previous viewer presentation. We are working on a parsing solution right now that will recognize links within descriptions and comments and hope to have that added to the site as soon as it is solid.

We hear your comments and concerns. Thanks for your energy!

Phillip Simpson Phillip Simpson
Posted: Aug 8, 2013

Topic: Web Site and Forum / Map View

I love the new map view! It’s very helpful in vacation/photo shoot planning to get some good ideas and to make sure I don’t duplicate Gigapans that are already out there.
I like the idea of a close button, although clicking on the map works just as well.
I don’t agree that users shouldn’t be allowed to zoom out, that’s part of the whole experience of using a map to navigate. The yellow dots do eventually update, it’s just very slow with that much data.
I like the idea of placing a map view button next to each Gigapan, that way when you see a Gigapan you like you can see if there are others in the same general area.
Currently, when I click on the thumbnail it opens the Gigapan up in the same tab in IE, then when I click on the IE back button it takes me back to the initial view of Shanghai. It should open the Gigapan up in a new tab or when clicking the back button it should put me back to the view of the map I had just before clicking on the Gigapan. That makes it much easier to look at all the Gigapans in a specific area.
Thanks for the great work!