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Forum


Welcome to the GigaPan Forum!

This is the place for Gigapan.com members to offer peer-to-peer support for exchanging tips, ideas, comments, etc.

Those who need direct technical assistance with their GigaPan EPIC Series imagers, stitching software or gigapan.com membership account should contact us.

Recent Posts
Mosley Hardy Mosley Hardy
Posted: Aug 28, 2015

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

I have both the EPIC 100 and EPIC Pro solutions working. EPIC 100 is the more complicated because the voltage must be isolated. EPIC Pro has been tested with A7 as well.

Mosley Hardy Mosley Hardy
Posted: Jun 30, 2015

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

I have an RX100 with the same connector and am planning to create a cable for it and the EPIC 100. As I’ll be dissecting a cable release for that project, I’ve ordered the extra parts to try it out on the EPIC Pro as a pigtail attached to a Canon cable. I’ll let you know how it turns out.

Sue Marvin Sue Marvin
Posted: Jun 26, 2015

Topic: Web Site and Forum / Gigapan in my website

Ask Support at top of the screen here.

Mosley Hardy Mosley Hardy
Posted: Jun 26, 2015

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

with a bit of basic electronics knowledge and the info here:

http://www.doc-diy.net/photo/remote_pinout/#sony

it should be possible to buy a cheap wired release on ebay (for the multiconnector) and make a pigtail to convert one of the existing EPIC Pro cables to Sony.

Paul Emmert Paul Emmert
Posted: Jun 24, 2015

Topic: Gigapan Brand / Is it worth trying???

Did any of these ideas work? I’m resigned to using my Canon 7D instead of my new Sony A7II for my Epic Pro

Paul Emmert Paul Emmert
Posted: Jun 23, 2015

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

Can anyone say for sure that the EpicPro won’t work with the Sony A7? I thought I had the right cable (a special cable that does work with other other hardware.) I can’t get a response from the Gigapan, so it looks like my fall back will be my Canon 7D.

Thoughts anyone?

Mark Rich Mark Rich
Posted: Jun 20, 2015

Topic: Products / What's up with the Gigapan store?

I’ve found that the gigapansystems emails don’t always get answered. And of course any links on this website are no longer supported.

I would suggest you may want to contact OmegaBrandess to see if they also managed to pick up the Capture Studio software when they purchased the hardware side of the business.

Other links here: http://www.gigapan.com/forums/167/topics/8597

Mark Rich Mark Rich
Posted: Jun 20, 2015

Topic: Products / Do you have an Epic PRO? (Need charger info)

Hi Bo,

Neither of my chargers flash green. My oldest battery was left unused for a long time and I thought it might be past it. I found however that after 3 recharges it managed to hold a decent charge again. I’ve also found that it appears to be best not to leave the battery in the unit.

Mark Rich Mark Rich
Posted: Jun 20, 2015

Topic: Memberships / Closed?

Hi Bo,

Unfortunately the amount of spam in the forums means it is hard to find info.

Only part of the company was sold off and is supported. I posted a number of info links here: http://www.gigapan.com/forums/167/topics/8597

bo gyllander bo gyllander
Posted: Jun 19, 2015

Topic: Gigapan Mechanism / Battery

How to get a new battery for my Epic Pro? Impossible to find a reseller i Europe.

bo gyllander bo gyllander
Posted: Jun 19, 2015

Topic: Memberships / Closed?

Is the company back on feet again? The support is closed.

CMFA CMFA
Posted: Jun 17, 2015

Topic: Products / What's up with the Gigapan store?

Sorry, no reaction from GigaPan !!

CMFA

coupon pocket coupon pocket
Posted: Jun 15, 2015

Topic: Gigapan Brand / Is it worth trying???

hi nice article and good website

http://www.couponpocket.com/store/paytm-discoun…

bo gyllander bo gyllander
Posted: Jun 14, 2015

Topic: Products / Do you have an Epic PRO? (Need charger info)

My battery has been passive for a long tim and it seems that ´s impossible to recharge. First the red light and after a while the green. Shall I wait for it to blink? Can a battery stop charging after a long time whithout working?

Mark Rich Mark Rich
Posted: Jun 4, 2015

Topic: Memberships / Prints

Mary,

The hardware side of Gigapan is now available from OmegaBrandess rather than from this site.

http://www.oregonlive.com/silicon-forest/index….

http://www.omegabrandess.com/GIGAPAN

http://www.omegabrandess.com/products/Gigapan

https://www.facebook.com/GigaPanSystems

Since the takeover by OmegaBrandess there does seem to be success as third party sellers also now have stock e.g. http://www.bhphotovideo.com/c/buy/Shop-by-Brand…

As you have found, all purchase and assistance links from this website no longer work as they are separate from the hardware sale.

Mary Jo Toles Mary Jo Toles
Posted: Jun 3, 2015

Topic: Memberships / Prints

My Question is regarding how to contact Gigapan to answer questions. The number that pops up under this topic (650)627-1316 connects to Netsuite who knows nothing about Gigapan but has submitted reports of the same issue for them. If there is no direct support – why not just say so.
I am looking to purchase the Epic Pro, but if this is how the support goes, I don’t see it safe to do so.

Any information would be appreciated

Ashu Malik Ashu Malik
Posted: May 29, 2015

Topic: Digital Cameras on Gigapan / gigapan pro with sony A-7

Even I am waiting for the compatibility of Ar7 with Epic pro
Meanwhile I have something to show you up guys
http://www.getappsonpc.com/tinder-for-pc-download/

Nathan Wong Nathan Wong
Posted: May 28, 2015

Topic: Gigapan Mechanism / Skipping Epic Pro

My Gigapan Pro dropped out of my backpack once (of course it was the first outing with it and it ended up scratching it). It looked okay but when I tried to use it it would stick. Apparently the rotating base had come off the teeth and it wasn’t moving properly. I ended up getting a rubber mallet and hitting it back into position. It has been working fine since.

Mark Rich Mark Rich
Posted: May 27, 2015

Topic: Products / updading firmware Epic Pro

Hi Pol,

I believe that P010101250.hex is actually the upgrade to enable “Capture Studio” for the Canon users. I downloaded both when this website first experienced problems and noticed if you hover over the two blue download buttons on the firmware upgrade page you will see the standard firmware button links to your first file, and this file comes from the Capture Studio button.

I would assume that unless you are trying to run Capture Studio it would not be necessary. As there is a lack of detail here, you may want to try contacting OmegaBrandess if you do want to run Capture Studio.

Mark Rich Mark Rich
Posted: May 27, 2015

Topic: Products / Order print

Hi Gerard,

As indicated on other posts, there is virtually no support for this website at the moment (we just need to be thankful it is still working, and the hardware is available from OmegaBrandess).

You do seem to be right on the order print button. If you add it, you can’t remove it. Obviously we all need to be a bit careful now to not add it in the first place. And we need to watch out if the ordering process does come back online again.

And if anyone does have an opportunity to look at web support, this is something that does need fixing (plus the lack of comment counts).

Cheers,

Mark

Gerard Bouillon Gerard Bouillon
Posted: May 24, 2015

Topic: Products / Order print

Hi,
I can not edit and remove the option to allow others to print my gigapan, and when I try to contact the Customer service, a message told me that I need to call netsuit at a phone number to re-activate this company…??? And then no answer when I have called to this number..
Thank you for your help
Gerard Bouillon
3DVHS

Pol F. Gillard Pol F. Gillard
Posted: May 22, 2015

Topic: Products / updading firmware Epic Pro

Hi, I finally decided to update the firmware of my Epic Pro with the “P010100171-8.hex” version but I also have a second file named “P010101250.hex”.
What is the use of this second file ?
Do I have to execute it after the first one ??
Thanks in advance !
Pol

Mosley Hardy Mosley Hardy
Posted: May 19, 2015

Topic: Products / Prints

I seriously doubt it. Anyway, there are many better places to get prints.

Ian Skinner Ian Skinner
Posted: May 19, 2015

Topic: Products / Prints

Does anyone know if Gigapan still actually does prints? Order facility appears on the website, however…

Ian Skinner Ian Skinner
Posted: May 18, 2015

Topic: Memberships / Prints

Hi – Does anyone know if Gigapan still offers a printing service or has it gone the way of the hardware?