| Important! HELP? | |
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zuk10
Posted:
Apr 15, 2012
Total Posts: 4
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I decided to install the firmware. There was an error. Runtime error B2 What should I do? Help please. How can I repair.? |
Aloysious A Gru...
Posted:
Apr 15, 2012
Total Posts: 23
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Last line on this page says “If you experience any problems, or have questions or feedback, please contact technical support.” |
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zuk10
Posted:
Apr 15, 2012
Total Posts: 4
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I have written. They are silent. Do not respond. |
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Aloysious A Gru...
Posted:
Apr 15, 2012
Total Posts: 23
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I would try again. I have searched for this problem but not come across any references. |
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zuk10
Posted:
Apr 15, 2012
Total Posts: 4
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I wrote yesterday in support. There is no answer. Do not respond. I need urgently! |
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zuk10
Posted:
Apr 15, 2012
Total Posts: 4
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Why gigapan not working? What’s wrong with the firmware? See a screenshot |
Customer Servic...
Posted:
Apr 16, 2012
Total Posts: 48
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Hello Zuk10, our apologies; our offices were closed on 15 April. I found your support case this morning and responded to you. |
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Customer Servic...
Posted:
Apr 16, 2012
Total Posts: 48
|
Here is the solution that solved the problem zuk10 describes. If anyone else receives a “Runtime Error B2” when upgrading firmware from v 128 to v 171, try updating your Epic Pro via USB power: 1. Power up the unit in firmware update mode by holding down the “up” button and the power button with the battery inserted into the unit. 2. Plug the USB cable into the imager once it says “firmware import”, and then the computer. Once the unit is plugged in, remove the battery. Your firmware update to the Epic Pro will proceed on USB power alone. The Epic Pro screen may be dim or appear faint, but don’t worry; the USB has enough power to update. 3. Follow the other instructions for importing, and your imager should now be updated to the new firmware. |