Good Day

I just purchased a Gigapan Epic Pro and have used it a couple times with no issues. A couple days ago when I was trying to use it, it took the first few photos of the pano then the shutter stopped triggering. I have since tried it with a different camera and it too is not working.

I tried the “test shutter” function in the menu and again, no luck. Does anyone have a suggestion?

Thanks

Steve

Try these steps:

1. Ensure that the electronic trigger cable is completely connected to the camera body and to the EPIC Pro on the left of the LCD display.
2. Make sure the port is turned on in the camera.
3. Verify that the memory card in the camera is not full.
4. Verify that there is sufficient charge in the EPIC Pro battery.
5. If you are using manual focus, verify that the lens is in the manual focus mode.
6. If you are using autofocus, there may be some instances where the camera wasn’t able to achieve focus and therefore missed the picture (See Epic Pro user guide Section 2.8 for more information on auto focus).
7. Is Shutter Feedback enabled? In the Epic Pro Menu, check Options>Expert Options>Shutter Feedback>Off
If you continue to experience problems, please open a tech support case with us at http://www.gigapan.com/cms/support/contact-support