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Frequently Asked Questions

Getting Started


What is a Gigapan? show
Gigapan, or Gigapixel Panorama, is an extremely high resolution image. Gigapan images have amazing detail, achieved by combining hundreds or thousands of individual digital photos into one brilliant panorama.
How can I make a Gigapan? show
It´s easy with our complete Gigapan System - EPIC, software and website! The Gigapan EPIC, EPIC or EPIC Pro quickly and easily takes hundreds of individual photos with most ordinary digital cameras. Gigapan Software is designed to combine these photos into one brilliant panorama with a billion pixels or more. Gigapan.com hosts your image online where you can share it, interact with other users, and see thousands of other amazing gigapans.

Camera Compatibility


Will my camera work with the Gigapan EPIC series? show
Over 200 common cameras are compatible with Gigapan products - please see our Compatible Camera page for the most recent listing.
What if my camera is not listed? show
If your camera is not listed as compatible, it either does not currently work with any of our systems or has not yet been tested. We regularly test new or common cameras and update the results on our Compatible Camera page. There are two general requirements for a camera to work with the EPIC:
  1. It must be able to physically fit on the Gigapan EPIC series.
  2. The camera must have manual mode and the ability to set or lock exposure, white balance and focus.
Is there a Gigapan model for DSLR's? show
Yes, the EPIC Pro supports larger digital SLR cameras. Learn more about the EPIC Pro here.

Equipment


What do I need to use the Gigapan EPIC series? show
Here is a list of required and recommended equipment:
  • Tripod
  • Gigapan EPIC
  • 6 AA-sized Batteries for the EPIC or EPIC 100 (recommended: rechargeable NiMH batteries plus spares). The EPIC Pro comes with a rechargeable battery.
  • Compatible Digital Camera with memory card (4GB card recommended)
  • A Mac (Intel-Based) or PC with a minimum of 1 GB of RAM (recommended: 2 GB)
  • Gigapan Stitch Software Software
  • Memory Card USB Reader or USB camera cable
What kind of tripod should I use? show
Any basic, sturdy tripod will work. Having a quick release plate mechanism is helpful.
Will my camera work with the Gigapan EPIC series? show
Over 200 common cameras are compatible with Gigapan products - please see our Compatible Camera page for the most recent listing.
What kind of batteries do you recommend? show
We recommend rechargeable NiMH batteries, as they often last longer and can be reused many times. AA batteries are used in the EPIC and EPIC 100. The EPIC Pro comes with a rechargeable battery.
What is the size and weight of the Gigapan EPIC? show
  • The EPIC´s dimensions are approximately 7.75" W x 5" D x 7.75" H, and it weighs approximately 4 lbs.
  • The EPIC 100´s dimensions are approximately 8.37"W x 5"D x 8.71"H, and it weighs approximately 4 lbs.
  • The EPIC Pro´s dimensions are approximately 10-5/8" x 11-7/8" x 5-7/8" (27.12cm x 30.25cm x 15 cm), and it weighs approximately 7.25 lbs. with Battery (3.3 kg).
How long does it take to shoot a Gigapan image? show
If you´re taking a panorama with fixed focus and fast shutter, you can capture over 20 pictures per minute. Indoor or night-time shots require longer shutter times and can take longer. Using the 2-second camera delay allows the Gigapan EPIC and tripod to settle before each picture.
What is the best way to transport the Gigapan EPIC series? show
The EPIC is quite durable and easy to handle. It is easiest to use a camera bag or backpack and leave your camera attached to the EPIC.
How does the Gigapan EPIC series perform in weather? show
The Gigapan EPIC series can be used in snow, rain and wind. Keep the EPIC and camera as dry as possible, and be sure to secure your tripod so it will not tip over if bumped or pushed by wind.

Memberships


What are the different levels of membership? show
Membership is offered at four levels: Basic, which is free; Premier for $25/month, Elite for $100/month and Enterprise for $1000/month. To learn more, please visit: gigapan.com/signup
What is My Gigapan? show
My Gigapan is the central location for all things related to your personal account. Once you log in, you will always be able to visit your portfolio by clicking on “My Gigapan”, which automatically routes you to your entire image archive, with personal galleries, favorites and snapshots in one central location.
What is the Community section? show
To keep you connected, we’ve created an epicenter for your network activity. This is where you will be able to keep track of Groups you’ve joined, Forum posts you’ve recently written, retrieve and send messages and access the Gigapan Directory.
What is a Gallery? show
A gallery allows you to create sets of gigapans for easier organization, to share to the public as well as to other specific members, and to present your work in a more thematic fashion if desired.
What is a Group? show
Groups create a community of like-minded members to share images, discuss topics, and collaborate.
Where can I view all my images? show
Your Portfolio is the central location to view and organize every one of your images.
How do I use my Profile? show
Your profile is your presentation to the world and the main place to create and share your identity. It is the only public section of your account that anyone can view. In addition, you can curate the images, galleries, snapshots and favorites that you wish your audience to see, along with a list of the gear you use.
Can I set my Profile to private? show
Your Profile is always public, but you have complete control over what appears on this page. You can choose to share your images, galleries, snapshots and favorites by featuring them on this page, but can also choose not to feature any content if you desire.
What is a For Hire badge? show
If you are a Premier or Elite member, you have the ability to market yourself as “For Hire” on your Profile page. This is a feature that integrates into the Directory to highlight your availability and is searchable by those seeking photographers.
What is the Directory? show
As a Premier, Elite or Enterprise member, you will be included in a Gigapan Directory. This is a location where users, including those searching for photographers to hire, as well as Gigapan experts, will be able to search for you based on your name, and location that you use to describe yourself if you have specified those items.
What is a Project? show
As a Premier or Elite member, you have access to this functionality which gives you the structure to create sets of images and keep track of a more complex workflow.
What is a Team? show
For Enterprise members, this portion of your membership allows you, as an administrator in your company or organization, to manage people you’ve assigned to a Gigapan job. You can assign roles, limit or open up access to your team members, invite and search for photographers that you may choose to hire, and collaborate in a common workspace.
How can I change my password?show
Visit your Account page and follow the directions to update or change your password.
How can I change my email alerts and settings?show
Visit your Account page and follow the directions to update or change your email preferences.
How do I start to sell my images as prints?show
Visit your Account page and follow the directions to turn on Print Monetization. For more details about Print Monetization, please visit the Print Monetization FAQ

Software


What are compatible operating systems? show
Windows XP, Vista, or 7 and Intel-based Macs with OS X 10.4.9 or later. You also need at least 1GB of RAM, but 2GB is recommended; and 30 GB of free hard drive space (this can be an external drive).
How long does the stitching software take? show
For gigapans up to several hundred input images, stitching can be as fast as shooting (just seconds per input image). Gigapan Stitch Software quickly prepares a low-resolution preview of the final result, allowing the user to view, check, and even begin upload and export of their Gigapan before it is completed.

Gigapan Stitch is fast to do the initial stitch and gets to 19-25% complete quickly; then it performs a global alignment of the whole image. (This global alignment may take some time and may make Stitch appear stalled or timed out) The global alignment will finish and then it will stitch the remaining portions of the image.

Gigapan Stitch can do stitching, viewing, uploading, and exporting simultaneously, if desired.
What are my options after stitching? show
Gigapan Stitch Software output formats are TIFF or Photoshop RAW and you can save the Gigapan to the location of your choice. You may upload your panorama to the Gigapan.com website, or embed in your own website or blog.
Which stitching software should I use? show
Gigapan Stitch is custom software developed for use with the Gigapan EPIC series of robotic camera mounts and provided with each EPIC purchase. Our software integrates information from your images for faster, more accurate stitching. Third party stitching software will also work with our images.

How do I know if I am using the most current stitching software? show
The current Stitch software releases can be found on the Gigapan Stitch software page. If you currently have Gigapan Stitch, the software will continue to work without re-typing the license key when you update to the latest version. If you purchase the upgrade to Gigapan Stitch.Efx, simply enter the license key when you're prompted the first time you run Stitch. To determine which Gigapan Stitch product you're currently licensed for (Stitch or Stitch.Efx), run your Stitch software, click on Help, then click on License.
How do I get a copy of the Gigapan Stitch software? show
Gigapan Stitch software is complimentary with the purchase of a model in the Gigapan EPIC series. EPIC owners can download their software online. Just go to the Gigapan Stitch page for details on how to register to receive your complementary software.

In addition, Gigapan Stitch and Stitch.Efx, and Kolor's Autopano Giga and Autopano Pro are available for purchase separately at the Gigapan Store on Gigapan.com
I purchased an EPIC and did not receive my complimentary copy of Stitch. show
To receive your Stitch software, visit the Gigapan Stitch software page and follow directions to complete registration. Once registered, you’ll be sent an email with your license key and a download link. If you did not receive an email with your license key after registering, make sure you check your spam/junk folder. If you still did not receive it, please contact us.
What is the difference between Gigapan Stitch and Stitch.Efx? show
Stitch.Efx has all the same great features as Stitch, including vignette correction, in addition to advanced options for color and contrast adjustment, image arrangement, and fine-tuning the blending of your images. Learn more about Stitch and Stitch.Efx
What's the difference between the software and Gigapan Upload applications? show
Stitching software takes multiple overlapping images, typically tens of megapixels each, aligns them, blends them, saves the resulting panorama on your computer, and it can upload the stitched image to gigapan.org for sharing and web viewing. Gigapan Upload takes an image in a single file, typically hundreds to thousands of megapixels, and uploads to gigapan.org. The latter is useful if you've stitched an image and edited it with software such as Photoshop, or if you stitched using software other than Gigapan Stitch.
How do I get the Gigapan Upload software? show
You can download the software here.
What are Gigapan Stitch’s compatible file formats? show
The input images must be in JPEG, TIFF, or PNG format. Stitch does not accept Camera Raw format as input, so if you have shot in a camera Raw, you will need to convert images into a compatible file format. Once you stitch your images you can export as a RAW or TIFF file.
What are Gigapan Upload’s compatible file formats?show
Upload software will upload JPG, RAW, TIFF, KRO, PSB, PSD formats.

View and Share at Gigapan.com


Can I embed my panorama in my website or blog? show
Yes, provided you agree to and abide by the Gigapan Terms of Embedding. Learn more about embedding here.
How do I embed? show
Method 1: Anyone can go to the detail page of a gigapan whose owner has checked the "Allow others to embed" box. Once there, click Embed and copy/paste the code.
Method 2: The owner of a gigapan can use the Embedding Wizard by going to "My Gigapans" and clicking the "Embed" link next to any embeddable gigapan then following the instructions on the embed wizard page.
Can I comment on other panoramas? show
Yes, we invite you to be part of the Gigapan community. You can share ideas, take a snapshot, or make comments. The GigPan community explores and shares images, learning and making amazing discoveries.
How can I make my panorama visible in Google Earth? show
Login in to your account. After logging in, click on "My Gigapans" at the top right side of the page. All of your panoramas will be displayed. Click on your panorama to view it's detail page, then click on the Edit button. Access geolocation interface by clicking on the "Place this panorama in Google Earth" link. The image location data can be changed by dragging the map interface or by editing the text boxes that list the image coordinates. Be sure to click the "Save" button located below the coordinates after any changes.

Do note, panoramas are not automatically included in the Gigapan layer in Google Earth. Displayed panoramas are hand-selected and only periodically updated. We look at several aspects when deciding which panoramas to include in the Google Earth layer update, including the quality of the image, interesting features of the image, and quality of the geolocation/placement in Google Earth.
How do I join the Gigapan community? show
Register for free! Becoming part of our community allows you to view, share and explore incredible high resolution imagery. Share your own panoramas and your insights about others. Explore and discuss amazing panoramas from around the world.

Print Services


FOR SELLERS
How does print monetization work? show
All members now have the opportunity to make money by allowing others to print their images. In this new structure, a photographer can easily set his or her retail price as desired, or leave retail prices as is, while still benefitting and making money. Basic members will receive a 25% revenue share of the retail price above Gigapan costs, while Premier, Elite and Enterprise members will keep 100% of the revenue share above Gigapan costs.
How do I get started? show
To get started, visit your My Gigapan Account page.On the right side of the page, click on “Signup and participate in revenue sharing”. You will need to agree to the Revenue Management Terms of Service as well as submit a W-9 to enroll. You may mail your W-9 to:

Gigapan, Inc.
Attn: Revenue Management
2200 NW Savier St.
Portland, Oregon 97210.

Alternatively you may email a scanned version to billing@gigapan.com.

Please allow up to one week for account setup. Once you receive confirmation, return to your Account page, click on the Print Dashboard link to begin selecting your images and setting your prices.
Why do I need to fill out a W-9? show
If you are a “US Person” as defined by the IRS, a signed and completed IRS Form W-9 must be submitted before Gigapan will make a payment to you. A W-9 is used to certify under penalties of perjury that your social security number is correct and that you are not subject to backup withholding taxes. Foreign persons might be subject to U.S. income tax on income they receive from U.S. sources.

If you are a "Foreign Person" as defined by the IRS, a signed and completed IRS Form W-8BEN must be sent to Gigapan in order for you to claim a reduced rate of, or exemption from, withholding as a resident of a foreign country with which the United States has an income tax treaty. Form W-9 is located here and Form W-8BEN is here.
How do I make my gigapan(s) available for printing? show
Once you have completed the steps to allow monetization, you will have access to your Print Dashboard. Here, you will be able to choose which images you’d like to print, the sizes you will offer, and be able to set your pricing.
What sort of copyright protection do I have? show
Gigapan takes supporting and protecting your copyrights to your images very seriously. Please read our Purchase Terms for more information.
How and when will I be paid? show
Revenue share checks are mailed monthly, two (2) weeks after the previous calendar month to the member, as long as that member has a W-9 on file at Gigapan, Inc.. Please be sure we have an accurate billing address on file. Shares must exceed $75 US to issue a check. Monthly shares are aggregated across months until that minimum is met and then are paid at the next issue date.
What happens if I cancel my account?show
If you cancel your account prior to accrued earnings totaling $75, you will forfeit your earnings. In addition, if you default on monthly subscription dues for more than 60 days, or for breach of the material terms of the contract, Gigapan shall have the right to retain the accumulated earnings otherwise payable to you. A late fee will additionally be incurred after 30 days.
How is Gigapan’s cost calculated? show
Gigapan incurs basic costs that include the production and hardgoods costs of our high-quality, large-format print vendors, credit card processing and handling fees, and a standard industry markup that allows Gigapan to continue to operate and offer affordable services to our members. In addition, Gigapan is the merchant of record for these transactions and is thus responsible for being subject to covering fraud and chargeback expenses that may occur.
How is the base retail price determined? show
The base retail price is comprised of the Gigapan cost and a variable retail percentage mark-up based on print size. We calculate this base retail price to ensure that every member, regardless of revenue share percentage or desire to add additional markup, receives compensation when you place your print in the marketplace and it is sold.
As a basic member, why am I restricted to a 25% revenue share? show
At a free Basic membership level, members receive a 25% revenue share of the retail price above Gigapan costs. The remaining portion covers the costs of participating in our online e-commerce marketplace. If you are interested in keeping 100% of the revenue share, you may upgrade to a Premier, Elite or Enterprise membership.
How can I determine how much I will make? show
The Revenue Management tool allows you to select the gigapan image and sizes you wish to offer for print sale. In the tool, we display Gigapan’s cost, a minimum retail price, and your resulting revenue share. By either increasing the minimum retail price or your revenue share, you can calculate how much you will make per print size.
How can I determine the price to charge to my customers? show
The Revenue Management tool allows you to select the gigapan image and sizes you wish to offer for print sale. In the tool, we display the Gigapan Cost, the minimum retail price, and a member’s revenue share. By either increasing the minimum retail price or your revenue share, you can calculate the actual retail price displayed to the customer.
Can my prints be resold by other members? show
Your work is protected and cannot be resold by other members on gigapan.com. If you find that your work is being resold outside of our marketplace, please contact us immediately at Customer Support. Please refer to our Terms and Conditions for more information.
Can I customize my print with my logo? show
Gigapan prints are processed based on how the images appear on gigapan.com. If you wish to include your logo or other information on your image, please process your image exactly as you wish it to be printed. We do not offer post-processing and print “as is”.
What size are the borders around the printed image? show
Gigapan border sizes are ½” on all four sides of the image and are in white. Additional options will be featured in the future.
What are my options for print surfaces? show
Currently, we offer lustre upon which to print. Additional substrates will be offered in the near future.
How large can I print? show
Available are prints up to 24" in height (for landscape oriented images) by up to 240" wide, as well as prints 24" in width (for portrait oriented images) and up to 240" in height. We are currently working with additional print vendors to offer larger print sizes up to 5 feet by 55 feet.
How is my work shipped to the consumer? show
Prints are rolled and shipped in a speciality cardboard tube.
What happens if my work is damaged during shipping? show
Buyers will have the option to receive a replacement if damage occurs during shipment throughout no fault of their own. To submit a damage claim, please contact Customer Support and include a description of the damage at hand and be prepared to include a photograph or evidence of the damage.
Can I track my sales online?show
A dashboard is in development to allow you to track your sales online, but at this time you will need to contact Customer Support to track sales.
Can I know the identity of my buyers?show
At this time, the specific identity of your buyers is not available; however, we are working on a platform that will allow for this level of transparency.
Can I buy my own print?show
Yes, you can buy your own print, and we are working on a process whereby you will pay the Gigapan cost for your print. However, this process is not yet operational, and in the meantime your account will be credited for the amount above the Gigapan cost.
I don’t like how my print turned out. What options do I have?show
Image quality is inherently subjective and Gigapan is not responsible for any originating image quality issue. Gigapan will fulfill the print order as the image exists on our website and is not responsible for quality issues, errors, or omissions.

FOR BUYERS

show
How do I order a print? show
Once you find an image that you want to print and the image is enabled to print, there are two locations from which to order a print: 1) Within the viewer itself, an Order Print button is located at the lower left, 2) in the index page of the print, there is an Order Print button located to the left and below the image. Clicking this button will take you to the ordering page, where you can choose the size you’d like and then be led to the check-out area to enter your information.
Can I order more than one print at a time? show
Yes, you can order as many prints, and as many multiples of prints, by continuing to shop or increasing the number of prints you’d like to order in the check-out area.
How large a print can I order? show
Prints are currently available up to 24" in height (for landscape oriented images) by up to 240" wide, as well as prints 24" in width (for portrait oriented images) and up to 240" in height. We are currently working with additional print vendors to offer larger print sizes up to 5 feet by 55 feet.
Can I crop or choose a section of the image that I want to print? show
The ability to crop or define a smaller section of the image is not available at this time. This feature will available in the future.
If I want to print another member's gigapan and they have not enabled printing, what can I do? show
You currently cannot print other members’ gigapans that have not been enabled for printing. We welcome you to contact the member through a private message to let them know you are interested.
Why do I have to re-enter my email address and name when I move to the online store? show
The Gigapan Store account is separate from your Gigapan Membership account. Please re-enter your email address and information when you enter the online store to start your purchase.
What size are the borders around the printed image?show
Gigapan border sizes are ½” on all four sides of the image and are in white. Additional options will be featured in the future.
What payments does Gigapan accept? show
Gigapan accepts PayPal, Visa, Mastercard, American Express, and Discover.
How much will shipping cost? show
Once you place a product in our online shopping cart, click "Proceed To Checkout". Enter your payment information and continue to the next page to see the list of shipping options. Choose a shipping option to see your final price. (Note: for international orders, the buyer is responsible for tax/duty and import/brokerage fees. The shipping estimate does not include these).
How are prints shipped? show
Prints are shipped via UPS, USPS and Fedex, all insured, and are rolled and secured in a speciality cardboard tube.
How long does it take to receive my print? show
Domestic shipping is estimated at 5-10 days for the lower 48 states and 10-15 days for Hawaii and Alaska, depending on method of shipment. International shipping to locations outside the US may take up to 3-4 weeks depending on volume and method of shipment.
How do I track delivery?show
You can track the delivery status of your print through a confirmation email you will receive after ordering.
What do I do in the case of damage during shipping?show
Exchanges are available at no charge if prints are damaged or have specific quality issues.
I don’t like how my print turned out. What options do I have?show
Image quality is inherently subjective and Gigapan is not responsible for any originating image quality issue. Gigapan will fulfill the print order as the image exists on our website and is not responsible for quality issues, errors, or omissions.
What is your return policy?show
Returns are not offered, but exchanges are available at no charge if prints are damaged or have specific quality issues. Please note that once an order is placed it cannot be cancelled.
Can I contact the photographer directly?show
Yes, if the photographer has provided contact information in his or her Profile.

Hardware, Software, and Accessories Purchasing


Where can I buy GigaPan Products? show
Our products are available via this website and several international distributors. Interested in becoming a retailer? Please contact us
How much will shipping cost? show
Once you place a product in our online shopping cart, click "Proceed To Checkout". Enter your name and shipping address to see a list of shipping options. Choose a shipping option to see your final price.
How can I pay for my order? show
We accept all major credit cards. Other terms may be available for bulk purchases (5 EPICs or more) - if you qualify, contact us for more information
What is your return policy? show
If you are not satisfied with your GigaPan product, you can request a return within 30 days from the date of your purchase. Products must be in sellable, like new condition and include all original materials. Approved returns will receive a full refund of the product cost. Some products, such as accessories and software, are not eligible, so please review our return policy first and then contact customer service for any further support.

Hardware, Software, and Accessories Shipping


What shipping options do you offer? show
We ship via USPS and UPS and offer a variety of choices offering both speed and value. To see a shipping quote, place a product in our online shopping cart, then click "Proceed To Checkout". Enter your name and shipping address to see a list of shipping options.
How fast will my GigaPan arrive? show
All models are currently in stock, and orders usually ship the next business day. We offer a variety of shipping choices offering both speed and value, including overnight shipping in the US.